Shipping Policy

Last Updated: November 6, 2026

Thank you for choosing Norvellaa. This Shipping Policy explains how we process and deliver customer orders.

1. Shipping Destinations

We currently offer shipping within the United States.

Available shipping destinations and delivery methods are displayed during checkout.

2. Order Processing Time

Except where otherwise indicated, orders are normally processed within 1 business day, excluding weekends and public holidays.

Orders placed after noon, on weekends, or during holidays may begin processing on the next business day.

Processing times may vary during busy periods or when additional order verification is required.

3. Shipping Methods and Delivery Estimates

All orders are shipped from our U.S. warehouse.

Order Processing Time: Normally within 1 business day, excluding weekends and public holidays.

Estimated Shipping Time: Approximately 5–7 days after dispatch within the United States.

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, or other unexpected delays.

Once your order has shipped, we will send you a shipping confirmation email with tracking information, where available.

Shipping methods and applicable shipping fees will be displayed at checkout.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout based on the delivery destination, order details, and selected shipping method.

Free standard shipping may be offered for eligible orders when expressly displayed at checkout.

Customers will see the applicable shipping charges before completing payment.

5. Order Tracking

When tracking is available, we will send a shipping confirmation email containing the tracking number or tracking link.

Tracking updates may take additional time to appear in the carrier's system.

6. Shipping Address Accuracy

Customers are responsible for providing accurate delivery information during checkout.

If you notice an address error, please contact us as soon as possible.

We will try to correct the address before shipment, but changes cannot always be guaranteed after processing begins.

7. Delayed, Lost, or Damaged Packages

If your order is significantly delayed, lost, or damaged during delivery, please contact our customer service team.

We will investigate the issue and work with the shipping carrier to determine an appropriate resolution.

Nothing in this policy limits customer rights available under applicable consumer protection laws.

8. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us promptly.

Changes may not be possible once an order has entered shipment processing or has been handed to the carrier.

9. Customer Service and Business Information

Norvellaa
3930 Lockwood Ave
Toledo, Ohio 43612
United States

Phone: +1 843-685-8954
Email: orrieerbacher9987@outlook.com

Website: https://norvellaa.top/