Privacy policy

Privacy Policy

Last Updated: November 6, 2026

Norvellaa ("we," "us," or "our") operates https://norvellaa.top/ and is committed to respecting and protecting our customers' personal information.

Our online store is powered by Shopify. This Privacy Policy describes how personal information may be collected, used, disclosed, and protected when you visit our website or purchase products.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Name and contact information
Email address and phone number
Billing and shipping addresses
Order and purchase information
Payment transaction information
Device and browser information
IP address and website usage information
Customer service communications

Payment information is processed through the payment providers available at checkout. We do not need to store your complete payment card details to fulfill your order.

2. How We Use Your Information

We may use personal information to:

Process and fulfill customer orders
Arrange shipping and delivery
Communicate order updates
Provide customer support
Process returns and refunds
Prevent fraud and unauthorized transactions
Improve website functionality
Comply with legal obligations
Send marketing communications where permitted

3. Sharing Personal Information

We may share necessary personal information with service providers that help operate our business, including:

Shopify and ecommerce technology providers
Payment processors
Shipping and delivery companies
Customer support providers
Website analytics and marketing service providers
Legal or regulatory authorities when required by law

We do not sell customers' personal information for money. Certain advertising or analytics activities may constitute "sharing," "sale," or targeted advertising under applicable privacy laws.

Where required, customers may exercise applicable opt-out rights using the privacy controls provided on our website.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain shopping carts, support checkout, remember preferences, analyze website performance, and provide relevant advertising.

You can manage cookies through your browser settings and applicable website privacy controls.

5. Data Security

We use reasonable technical and organizational measures to protect personal information.

However, no electronic transmission or storage system can guarantee absolute security.

6. Data Retention

We retain personal information only as long as reasonably necessary for order fulfillment, customer service, accounting, legal compliance, dispute resolution, and other legitimate business purposes.