Refund policy

Refund & Return Policy

Last Updated: November 6, 2026

Thank you for shopping with Norvellaa. We want customers to have a clear understanding of our return and refund process.

1. 30-Day Return Window

You may request a return within 30 days after your order has been delivered.

Return eligibility depends on the item purchased and any applicable exceptions stated on the product page or required by law.

2. Return Conditions

To qualify for a standard return, items should:

  • Be in their original condition

  • Be unused or unworn

  • Include original accessories and components

  • Include original packaging where reasonably possible

  • Have proof of purchase or an order number

Refund amounts may be reduced where permitted by law if an item has been damaged or handled beyond what is necessary to inspect it.

3. How to Request a Return

Please contact our customer service team before sending any products back.

Email: orrieerbacher9987@outlook.com
Phone: +1 843-685-8954

Please provide:

  • Your order number

  • The product you wish to return

  • The reason for your return

  • Photos if the item is damaged or defective

After approval, we will provide return instructions and the appropriate return address.

Please do not send returned merchandise to our business address unless our customer service team specifically instructs you to do so.

4. Return Shipping Costs

For eligible returns, return shipping is free.

We will provide a prepaid return shipping label when the return is approved.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We will review the issue and provide an appropriate resolution, which may include a replacement, return, or refund in accordance with applicable law.

6. Non-Returnable Items

Some products may not qualify for ordinary returns, including:

  • Gift cards, where permitted by law

  • Personalized or custom-made products, where an applicable exception applies

  • Items specifically identified as non-returnable before purchase, where legally permitted

These exclusions do not affect any statutory rights relating to defective or incorrectly described goods.

7. Exchanges

If you would like to exchange a product, please contact us before returning it.

Exchanges are subject to availability and applicable return conditions.

8. Refund Processing

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.

Your payment provider or bank may require additional time to make the funds available.

If your refund has not appeared within a reasonable period after approval, please contact our support team.

9. Order Cancellations

You may request an order cancellation within 15 minutes after placing your order.

Requests made after that period may not be accommodated if the order has already entered processing or shipping.

Your statutory cancellation rights, where applicable, are not affected.

10. Contact Us

Norvellaa
3930 Lockwood Ave
Toledo, Ohio 43612
United States

Phone: +1 843-685-8954
Email: orrieerbacher9987@outlook.com

Website: https://norvellaa.top/